FAQs

At this stage, Mahlia Interiors is an online-only boutique, which allows us to showcase our full collection of artisan-made bone and mother of pearl inlay furniture and homewares without the limitations of a physical showroom. You can explore and purchase directly from our website at www.mahliainteriors.com.au, with delivery available Australia-wide – including, for Brisbane, Melbourne and Sydney, premium white-glove options for larger furniture.

We understand that purchasing inlay pieces online can feel like a leap, so can often offer a sample piece or two (such as small boxes or trays) that can be returned for a full refund including the shipping fee. This way, you can experience the beauty, quality, and craftsmanship of our inlay work before committing to larger investments. Reach out if you’d like to know more about this option.

And because every home (and every customer) is different, we love taking the time to talk through your ideas. A quick phone chat often answers questions you didn’t even know you had – from styling tips to custom orders and shipping details. We can also explain exactly why inlay can differ across various retailers and what to look for in terms of quality and detail. We’ve been selling inlay for over 10 years so we do know a thing or two about inlay. There are lots of options with inlay including changing the size, colour, configuration, hardware, inlay pattern and more – and we can help with those things. If you can share some snaps of your space, we can help further with design advice and can sometimes provide mock ups for your perusal too.

We do occasionally have a pop up or retail distributor we can refer some customers to. That’s not the case at the moment but we’re very much open to wholesale accounts in specific locations.

Please don’t hesitate to get in touch; we’re here to help.

Yes, we ship worldwide! If you're unsure about availability in your country, please contact us, and we’ll be happy to check for you.

For large orders, your items may be shipped separately in multiple parcels.

Most orders arrive within 8–10 business days from dispatch.

We don’t anticipate customs fees, but if any import duties or customs charges apply, these are the buyer’s responsibility. We recommend checking with your local customs office for more details.

We currently provide free standard shipping on all orders.

Once your order has been dispatched, you will receive an email with tracking details.

Your tracking information will be sent via email. You can also find a tracking link on our website’s Order Tracking page.

Once your order is dispatched, delivery typically takes 8–10 business days. However, customs processing in certain countries may cause slight delays.

We accept all major payment options, including:
✔ Visa, MasterCard, American Express
✔ PayPal, Discover, JCB, Diners Club
✔ Apple Pay, Amazon Pay, Google Pay, Shop Pay, Samsung Pay

Naturally we prefer electronic funds transfer as its the closest payment method to cash. Deposits can be made to:
Account Name - Mahlia Interiors
Account BSB: 032108
Account Number: 132191 (Please use your name and order number as the reference and send receipt at your earliest convenience so we can process your order promptly).

Paying $50 in cash or via EFT keeps the full value in circulation. The restaurant owner uses it for laundry, the laundry owner pays the barber, and the cycle continues—without losing a cent to fees. Now, consider card payments. A 3% merchant fee means the restaurant receives only $48.50. As the money moves through more transactions, fees keep chipping away. After 30 transactions, the original $50 could shrink to just $5, with banks and payment processors taking the rest. Merchant fees typically range from 1.25% to 3%, while services like Afterpay, ZipPay, and OpenPay can charge even more. It’s a powerful reminder of how digital transactions impact businesses and the economy!

We take security very seriously. Payments are processed through Stripe, a PCI Service Provider Level 1 certified gateway—the highest level of certification available. All transactions are verified to prevent fraud.

If you need to make changes, please contact us as soon as possible. We typically process and ship orders within 1 business day, so modifications may not always be possible.

If your item arrives damaged or faulty, please contact us within 2 days of receiving your parcel through the ‘Contact Us’ page on our website.