Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to info@mahliainteriors.com.au.
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Shipping & Delivery
Do you ship worldwide?
Yes, we ship worldwide! If you're unsure about availability in your country, please contact us, and we’ll be happy to check for you.
Will my order be shipped in multiple parcels?
For large orders, your items may be shipped separately in multiple parcels.
How long will my order take to arrive?
Most orders arrive within 8–10 business days from dispatch.
Will I have to pay customs fees?
We don’t anticipate customs fees, but if any import duties or customs charges apply, these are the buyer’s responsibility. We recommend checking with your local customs office for more details.
What delivery options do you offer?
We currently provide free standard shipping on all orders.
Where is my order?
Once your order has been dispatched, you will receive an email with tracking details.
How do I track my parcel?
Your tracking information will be sent via email. You can also find a tracking link on our website’s Order Tracking page.
When will I receive my parcel?
Once your order is dispatched, delivery typically takes 8–10 business days. However, customs processing in certain countries may cause slight delays.
Payments & Security
What payment methods do you accept?
We accept all major payment options, including:
✔ Visa, MasterCard, American Express
✔ PayPal, Discover, JCB, Diners Club
✔ Apple Pay, Amazon Pay, Google Pay, Shop Pay, Samsung Pay
Naturally we prefer electronic funds transfer as its the closest payment method to cash. Deposits can be made to:
Account Name - Mahlia Interiors
Account BSB: 032108
Account Number: 132191 (Please use your name and order number as the reference and send receipt at your earliest convenience so we can process your order promptly).
✔ Visa, MasterCard, American Express
✔ PayPal, Discover, JCB, Diners Club
✔ Apple Pay, Amazon Pay, Google Pay, Shop Pay, Samsung Pay
Naturally we prefer electronic funds transfer as its the closest payment method to cash. Deposits can be made to:
Account Name - Mahlia Interiors
Account BSB: 032108
Account Number: 132191 (Please use your name and order number as the reference and send receipt at your earliest convenience so we can process your order promptly).
The True Cost of Digital Payments?
Paying $50 in cash or via EFT keeps the full value in circulation. The restaurant owner uses it for laundry, the laundry owner pays the barber, and the cycle continues—without losing a cent to fees. Now, consider card payments. A 3% merchant fee means the restaurant receives only $48.50. As the money moves through more transactions, fees keep chipping away. After 30 transactions, the original $50 could shrink to just $5, with banks and payment processors taking the rest. Merchant fees typically range from 1.25% to 3%, while services like Afterpay, ZipPay, and OpenPay can charge even more. It’s a powerful reminder of how digital transactions impact businesses and the economy!
How secure is your site?
We take security very seriously. Payments are processed through Stripe, a PCI Service Provider Level 1 certified gateway—the highest level of certification available. All transactions are verified to prevent fraud.
Order Changes & Returns
Can I amend my order after placing it?
If you need to make changes, please contact us as soon as possible. We typically process and ship orders within 1 business day, so modifications may not always be possible.
Can I return or exchange an item?
Yes! We offer a 30-day return policy from the date you receive your parcel. Please refer to our Refund Policy page for full details. If you're unhappy with your order, we encourage you to reach out via email so we can assist you.
What if I receive a faulty item?
If your item arrives damaged or faulty, please contact us within 2 days of receiving your parcel through the ‘Contact Us’ page on our website.
