Shipping Costs
Australia-Wide
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Homewares:
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Under $50 – $14
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$50–$249 (except mirrors) – $30
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Over $249 – Complimentary
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Furniture (Metro Sydney, Melbourne & Brisbane):
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Small (Mirrors, Bedside/Side Tables) – $45
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Bulky (Crated) – $95
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Premium (Uncrated, Bubble Wrap & Foam) – $179
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Furniture (Regional & Adelaide):
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Small – $75
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Bulky (Crated) – $395
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Furniture (WA, NT & TAS):
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Small – $90
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Bulky (Crated) – $490
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International:
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Homewares under $50 – $39
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Homewares $50–$249 (except mirrors) – $69
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Homewares Over $249 – $99
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Furniture – Contact us for a quote
Note: Shipping rates are indicative and may vary. Additional charges may apply.
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Furniture Delivery
Large furniture items are carefully crated to protect inlay designs.
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Standard Delivery – Crated delivery to ground floor with tracking.
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Premium Delivery ($189) (Metro Sydney, Melbourne, Brisbane & Gold Coast) – 2-man service with uncrated items wrapped in bubble wrap & foam.
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Other Areas – Ground-floor only. Contact us for assistance with indoor or upper-floor delivery.
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Unpacking & Care – Refer to our Care & Unpacking page.
Delivery Timeframes
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In Stock: Dispatched within approximately 2 days.
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Pre-Ordered Items: Estimated 2–14 weeks; may extend up to 20 weeks due to transit times.
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Business-Hour Delivery: A contact number is required; P.O. Box deliveries are not guaranteed.
Authority to Leave & Missed Deliveries
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You can authorize the carrier to leave items in a safe place. We are not responsible for lost or damaged items.
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Missed deliveries may incur re-delivery fees. For restricted-access locations (e.g., high-rise apartments, stairs), notify us at checkout. Additional charges may apply.
International Shipping
Freight charges on our website apply to Australian deliveries only. For international shipping, contact info@mahliainteriors.com.au for a quote.
Cancellations & Returns
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Cancellations:
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Within 4 hours – Refund (minus processing fees).
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After 4 hours – Store credit only.
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Custom orders & dispatched items – Non-refundable.
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Change of Mind: No returns, but a credit note may be issued. Return shipping is at your expense.
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Conditions: Items must be unused, in original packaging, and in re-saleable condition. Registered post & insurance recommended.
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Custom Orders: Non-refundable & not eligible for store credit.
Damaged or Faulty Items
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Report damage within 24 hours of receipt via email with photos.
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We will assess & may offer repair, replacement, refund, or credit.
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Returns must be in original packaging & approved before sending.
Late Deliveries
Delivery delays do not qualify for cancellation. We will keep you updated throughout the process.
For any shipping-related questions, contact info@mahliainteriors.com.au.
