Marble Tray: Milana : Mocha

How is my large furniture piece delivered?

If you have ordered a larger piece of furniture, such as chests of drawers or console tables, these require very careful packaging in crates to ensure your delicate inlay furniture will not be damaged in transit.
Please check our Care & Unpacking page for details on the best way to open the furniture or homewares crate. 2 people are required.

The Standard Delivery service includes a crate, ground floor delivery - you are provided with a tracking number (with a standard courier delivery team), and your delivery will be taken to your door. For front doors that are accessed via stairs, your delivery will be taken to the ground floor only and not up any stairs. We recommend that, if possible, you have someone else available to assist you with taking the items inside your home, unpack and position your piece/s in your home. 

Our Premium Furniture Delivery ($179), which is only available to metro Sydney, Melbourne, Brisbane & Gold Coast service includes a 2-man delivery to your home (with items arriving un-crated and in bubble wrap and foam).

For all other areas outside these metro delivery locations, ground floor delivery is included in crates (with a standard courier delivery team and tracking number), and your delivery will be taken to your door. For front doors that are accessed via stairs, your delivery will be taken to the ground floor only and not up any stairs. We recommend that, if possible, you have someone else available to assist you with taking the items inside your home, unpack and position your piece/s in your home.
If you do require your piece to be taken into your home and upstairs, please kindly contact us to arrange further options and we will happily arrange this with you at a cost.

We pride ourselves in offering high quality pieces at reasonable pricing, so that more customers can experience the feeling of beautiful inlay pieces being in their homes.
If there are any further services required for delivery, please feel free to contact us at any time prior to the delivery of your inlay piece/s and we will happily assist with options at your cost.

How long will it take for my order to arrive?

All delivery timeframes are listed on each product page on our website. If your item is in stock (quantity of 1+ on our website), your piece will be dispatched within 2 weeks.

In usual times, if your item is not in stock currently or is on the way, you could receive your items within 2-14 weeks however with these new delays we're experiencing since the beginning of Covid-19, we expect you to receive your items within 2-18 weeks. As mentioned on our product pages, please kindly contact us if you would like to check availability, or how far your desired piece/s is from arriving into our Melbourne or Sydney warehouse.

Our aim is to deliver the best possible service to our lovely customers, and we will ensure to keep all customers updated on the status of purchased items. In order for a smooth delivery process, please provide a suitable delivery address and contact number where deliveries can be made during business hours (Monday to Friday, 9am-5pm). We will not post to PO post office addresses. If we foresee any delays, you will be notified via email or phone.

Can I give my authority to leave the items at the time of delivery?

If you wish to provide Mahlia’s carriers with the authority to leave your items when being delivered, please provide any authority to leave delivery instructions during the order checkout process. This will give the carriers the authority for your items to be left at the front door or another safe spot. Please note that we do not take any responsibility for loss or damage of your items in which we have been given an authority to leave. We recommend you track your items where necessary to avoid this. If you have given the authority to leave your items, a signature is not required.

What if I missed my delivery, or the carrier was given limited delivery access?

If a delivery is missed, you may be required to arrange re-delivery that takes additional time and may incur an additional cost (with the carrier). For smaller deliveries, if your delivery is missed, a card will be left in your letterbox to arrange a pick-up or redelivery. 

If there is difficult or restricted access to the delivery address, such as a high-rise apartment block or up and down stairs, please notify us at the time of purchase. Where this may occur, there may be additional shipping charges applied to your order. Please give clear instructions for delivery at checkout when purchasing items. All orders require a signature when delivered. If you have given the authority to leave your items, a signature is not required.

Do you ship internationally?

We’d love to help the best we can, so please contact us via email at info@mahliainteriors.com.au if you are located outside of Australia and wish to purchase an item. We may be able to ship to your location, and will confirm this via email. 

Can I cancel my order once purchased?

We must be contacted within 4 hour of purchase, if you would like to cancel your order. Cancellations of orders are not permitted if an order has been placed with our supplier or if the item has been dispatched. If we're notified within the 4 hour window, we are happy to refund the amount, less the processing fee's charged through our payment systems. 

If we are notified after 4 hours, you'll be offered store credit for the amount paid - whether this be for the full amount of a deposit payment. For any custom orders, these cannot be refunded and you cannot receive a store credit for these.

Can I return my purchased items once they’ve arrived? 

Mahlia Interiors will not offer returns on ‘change of mind’ purchases. We will offer a credit note, and the return shipping will be at your own cost. The credit amount for ‘change of mind’ returns will be equal to your purchased order cost less the return shipping cost. You are fully responsible for paying for the return shipping of your item. If you have any questions on returns, please email us at info@mahliainteriors.com.au.

All return items are your responsibility, and must be returned in the same condition they were sent; unused and in re-saleable and original condition. These returned items must be in the original packaging and care must be taken re-packing the items to avoid any damage during the transit process. We recommend using a registered parcel post and to include any additional insurance in the case of loss or damage of items.

For any custom orders, these cannot be refunded and you cannot receive a store credit for these.

What if my item is faulty or damaged by manufacturers?

Prior to shipping any of our items, we undergo a quality inspection of all orders. If the item you receive is damaged or faulty, we must be contacted within 24 hours of receiving your items via email at info@mahliainteriors.com.au We will also request that you sent us photographs of the damaged or faulty item. 

Following receipt of your email 24 hours after the items have been received, we will make arrangements for the item to be picked up and a replacement item delivered at Mahlia’s own cost. You will not incur any additional costs. If the faulty item is not available we will refund you the damaged item purchase price and any shipping costs. Please note that we will not accept any returned items without prior notification that the items are being returned. All faulty or damaged claims must be made with us within 24 hours of the receipt of an item.

What if I received the incorrect item?

If you have received an incorrect item, please notify us via email at info@mahliainteriors.com.au within 24 hours of receiving your items. We will organise the collection and re-delivery of the correct item, all at Mahlia’s own cost. If the item is out of stock we will refund you the entire item purchase cost and any shipping costs, and we will be clear to inform you of when we may have the product available.

What if my item is damaged during the delivery process, or arrives later than estimated?

All orders must be inspected for any damages to the packaging in the presence of the driver prior to signing for the receipt of your order. If any items you have received are damaged on delivery, you must notify us within 24 hours of receiving your items via email at info@mahliainteriors.com.au

If items have been damaged, please ensure that you have any record of the driver’s name. If the box or package appears damaged, please write “Appears Damaged” on any documents the driver has requested for you to sign. We also request for you to please send photographs of the damaged item to info@mahliainteriors.com.au within 24 hours of receiving the item.

When we have received your claim we will make an assessment and reply by return email with our advice. We will arrange for the item to be picked up and a replacement item to be delivered to you, at Mahlia’s own cost. You will not incur any additional costs. If your items are not available we will refund you the entire cost of the damaged item and any shipping costs you may have incurred. All returned items must be in the original packaging, unused and with care taken re-packing to avoid any damage on the items during the transit process.

If items are received late, this does not entitle you to cancel your order, as a late delivery does not constitute any breach of your agreement with us. We will not be liable at all for any loss or damage as a result of a late delivery of your order with us.

Inlay Handmade Pieces
As with all things made by hand, these pieces are all unique and small flaws may be present, which adds to the intrinsic character and beauty of each piece.

Care Instructions
​To clean your bone inlay or mother of pearl inlay furniture, please wipe with a slightly damp cloth. After some time of owning your inlay piece, if the shine comes off slightly then please apply a small amount of coconut oil and white wax and clean it with a dry cloth.

Bone and mother of pearl inlay furniture has a porous surface, so items in high-use situations - such as coffee tables - should be sealed prior to use. Grout or polyurethane sealant (available from any hardware store) is suitable for this - example: https://www.bunnings.com.au/cabot-s-500ml-satin-water-based-cabothane-clear-polyurethane-varnish_p1522368

Whilst this sealant is clear, when you are sealing your piece, we recommend using a very soft cloth in a circular motion (rather than a paint brush) in order to avoid any potential brush strokes left on your piece.

Please do not use regular cleaning products (surface cleaners, glass cleaners) to care for bone inlay. They are very harsh to use on inlay pieces.

If your piece is under direct and constant sunlight, the bone pieces may have the potential to turn a slightly yellow tone over time, and little exposure to sunlight can be useful to help them stay light for a longer duration. Please be careful that you don't put your inlay piece under extreme heat or directly under the sun.

If your inlay products may be used often (tray, drawers for example), the bone pieces may fall from edges during the use. The wood and bone both are naturally contracting and expanding materials but not at the same pace, so during season/weather change this could happen. Please use all-fix or super glue available locally to easily fix yourself if this may happen.

For our vase products, we would recommend covering your vase base prior to using, as these vases are not 100% waterproof.

Unpacking

Inlay products are delicately handmade and heavy in weight, which is why our products are very carefully bubble wrapped and then packaged and bolted carefully within a crate. During the transit and customs process, our products can be moved around numerous times, and hence it is safe to package with extra precaution to eliminate any damage.

When the larger furniture crate arrives at your home, you will require two tools to open the crate. This includes a crow bar and hammer, or as a third additional option you can use a cordless drill with Phillips head attachment (or a Phillips head screwdriver to unscrew the screws is a perfectly fine alternative). Here is a video displaying a simple way to open your crate: https://youtu.be/c_73cP5dFWM