How much is the cost of shipping?
AUSTRALIA WIDE
Homewares under $50 - $14
Homewares (except Mirrors) $50-$249 - $30
Homewares over $249 - COMPLIMENTARY
METRO SYD/MELB/BRIS
Small Furniture (Mirrors/Bedside Tables/Side Tables) - $45
Bulky Furniture (Crated) - $95
Premium Furniture Delivery - Arrives Uncrated in Bubble Wrap & Foam (Available METRO SYD/MELB/BRIS ONLY) - $189. Please email us if you'd like this option, or for any shipping information, at info@mahliainteriors.com.au or contact us through our form.
REGIONAL (& Adelaide)
Small Furniture (Mirrors/Bedside Tables/Side Tables) - $75
Bulky Furniture (Crated) - $395
WA, NT & TAS
Small Furniture (Mirrors/Bedside Tables/Side Tables) - $90
Bulky Furniture (Crated) - $490
INTERNATIONAL
Homewares under $50 - $39
Homewares (except Mirrors) $50-$249 - $49
Homewares over $249 - $79
Furniture – Please reach out for a quote.
NB: These rates are indicative and are applied in most circumstances. On occasions we may need to contact you to add to the freight charge after the purchase. Please feel welcome to reach out for a specific freight quote for your location any time.
How is my large furniture piece delivered?
If you have ordered a larger piece of furniture, such as chests of drawers or console tables, these require very careful packaging in crates to ensure your delicate inlay furniture will not be damaged in transit.
Please check our Care & Unpacking page for details on the best way to open the furniture or homewares crate. 2 people are required.
The Standard Delivery service includes a crate, ground floor delivery - you are provided with a tracking number (with a standard courier delivery team), and your delivery will be taken to your door. For front doors that are accessed via stairs, your delivery will be taken to the ground floor only and not up any stairs. We recommend that, if possible, you have someone else available to assist you with taking the items inside your home, unpack and position your piece/s in your home.
Our Premium Furniture Delivery ($189), which is only available to metro Sydney, Melbourne, Brisbane & Gold Coast service includes a 2-man delivery to your home (with items arriving un-crated and in bubble wrap and foam).
For all other areas outside these metro delivery locations, ground floor delivery is included in crates (with a standard courier delivery team and tracking number), and your delivery will be taken to your door. For front doors that are accessed via stairs, your delivery will be taken to the ground floor only and not up any stairs. We recommend that, if possible, you have someone else available to assist you with taking the items inside your home, unpack and position your piece/s in your home.
If you do require your piece to be taken into your home and upstairs, please kindly contact us to arrange further options and we will happily arrange this with you at a cost.
We pride ourselves in offering high quality pieces at reasonable pricing, so that more customers can experience the feeling of beautiful inlay pieces being in their homes.
If there are any further services required for delivery, please feel free to contact us at any time prior to the delivery of your inlay piece/s and we will happily assist with options at your cost.
How long will it take for my order to arrive?
All delivery timeframes are listed on each product page on our website. If your item is in stock, your piece will be dispatched within 2 weeks and more likely within a few days.
In usual times, if your item is not in stock currently or is on the way, you could receive your items within 2-14 weeks however transit times from overseas are highly variable and can change without notice. ETA’s may extend up to 20 weeks though we aim to keep you informed and we work closely with our suppliers to minimise this lead time. Please kindly contact us if you would like to check availability, or how far your desired piece/s are from arriving into our Melbourne or Sydney warehouse.
Our aim is to deliver the best possible service to our lovely customers, and we will ensure to keep all customers updated on the status of purchased items. In order for a smooth delivery process, please provide a suitable delivery address and contact number where deliveries can be made during business hours (Monday to Friday, 9am-5pm). Post Office Box deliveries cannot be guaranteed in all instances. If we foresee any delays, you will be notified via email or phone.
Can I give my authority to leave the items at the time of delivery?
If you wish to provide Mahlia’s carriers with the authority to leave your items when being delivered, please provide any authority to leave delivery instructions during the order checkout process. This will give the carriers the authority for your items to be left at the front door or another safe spot. Please note that we do not take any responsibility for loss or damage of your items in which we have been given an authority to leave. We recommend you track your items where necessary to avoid this. If you have given the authority to leave your items, a signature is not required.
What if I missed my delivery, or the carrier was given limited delivery access?
If a delivery is missed, you may be required to arrange re-delivery that takes additional time and may incur an additional cost (with the carrier). For smaller deliveries, if your delivery is missed, a card will be left in your letterbox to arrange a pick-up or redelivery.
If there is difficult or restricted access to the delivery address, such as a high-rise apartment block or up and down stairs, please notify us at the time of purchase. Where this may occur, there may be additional shipping charges applied to your order. Please give clear instructions for delivery at checkout when purchasing items. All orders require a signature when delivered. If you have given the authority to leave your items, a signature is not required.
Do you ship internationally?
We do ship all around the world! Freight charges on our site are for Australia only. We’d love to help the best we can, so please contact us via email at info@mahliainteriors.com.au if you are located outside of Australia and wish to purchase an item.
Can I cancel my order once purchased?
We must be contacted within 4 hours of purchase, if you would like to cancel your order. Cancellations of orders are not permitted if an order has been placed with our supplier or if the item has been dispatched. If we're notified within the 4 hour window, we are happy to refund the amount, less the processing fee's charged through our payment systems.
If we are notified after 4 hours, you'll be offered store credit for the amount paid - whether this be for the full amount or a deposit payment. For any custom orders, or for delivered items, these cannot be refunded and you cannot receive a store credit for these.
Can I return my purchased items once they’ve arrived?
Mahlia Interiors will not offer returns on ‘change of mind’ purchases. We may offer a credit note, and the return shipping will be at your own cost. The credit amount for ‘change of mind’ returns will be equal to your purchased order cost less the return shipping cost. You are fully responsible for paying for the return shipping of your item. If you have any questions on returns, please email us at info@mahliainteriors.com.au.
All return items are your responsibility, and must be returned in the same condition they were sent; unused and in re-saleable and original condition. These returned items must be in the original packaging and care must be taken re-packing the items to avoid any damage during the transit process. We recommend using a registered parcel post and to include any additional insurance in the case of loss or damage of items.
For any custom orders, these cannot be refunded and you cannot receive a store credit for these.
What if my item is faulty or damaged by manufacturers or during transit?
If the item you receive is damaged or faulty, we must be contacted within 24 hours of receiving your items via email at info@mahliainteriors.com.au We will also request that you sent us photographs of the damaged or faulty item.
Following receipt of your email 24 hours after the items have been received, we may make available a repair, a return and refund, a return and replacement or a credit voucher. All faulty items are managed on a case-by-case basis. Any collections of faulty items or repairs will be at Mahlia’s own cost. Please note that we will not accept any returned items without prior notification that the items are being returned. All faulty or damaged claims must be made with us within 24 hours of the receipt of an item.
Please keep the packaging until you have fully inspected the item. Any returns must be securely repackaged even if damaged. Returns will only be accepted if received if packaged in the original packaging and not further damaged.
What if my item arrives later than estimated?
If items are received late, this does not entitle you to cancel your order, as a late delivery does not constitute any breach of your agreement with us. We will not be liable at all for any loss or damage as a result of a late delivery of your order with us.
